FAQ for Film Viewing

 

How do I purchase an online pass?

  • On the home page, www.brooklynfilmfestival.org, click on Buy Online Passes.
  • On the “Online Festival Passes” page, choose the pass of your liking and click on the blue button ADD to CART
  • On the same page, below the 8 pass boxes, enter your email address and click on PROCEED to CHECKOUT
  • By clicking on Proceed to Checkout, you will be taken to the CHECKOUT SUMMARY page
  • On the Checkout Summary page, click on the button BUY NOW to be taken to PayPal
  • On PayPal, you can complete your purchase by using your PayPal account (you must login to PayPal first)
  • You can also pay using your Credit Card by clicking on the gray box that says PAY WITH DEBIT OR CREDIT CARD
  • After your purchase, on the same page, you must click on the button RETURN TO MERCHANT to activate your pass
  • If you do not click on Return to Merchant, your pass will not be activated immediately. Do not forget this final step!
  • If you followed all the above steps, you will receive an email invitation to JOIN the Online Festival.
  • Once you reach the Online Festival page, you will be prompted to choose your own password. At that point, you are set to go.

How do I buy a full pass or a single program for the indoor festival?

On the home page, www.brooklynfilmfestival.org click on BUY INDOOR ACCESS. That will open a page called INDOOR FESTIVAL ACCESS. Click on the blue button: BUY FULL ACCESS PASS, if you want to buy a Full Pass for $50. Once you click you will be taken to PayPal where you can buy the pass with your PayPal account or with your Credit/Debit card. The Credit/Debit Card payment option is at the bottom of the PayPal page within a gray box.

If you want to buy a single 2-hour show for $15, on the home page click on SHOWTIMES. Surf over the remaining days of the festival (fest ends on June 13) to find a program that you like. You will see that each program features a button that says BUY TICKET. Once you click you will be taken to PayPal where you can buy the ticket with your PayPal account or with your Credit/Debit card. The Credit/Debit Card payment option is at the bottom of the PayPal page within a gray box.

What are the system requirements?

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10
Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

What are the requirements for Mac computers?

Mac OSX 10.12 or later
Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari on iOS 11.2 or later.

  • Note: The “Screen Mirroring” feature cannot be used – please ensure you turn off Screen Mirroring if you encounter trouble playing content.
  • Note: You cannot use a lightning to HDMI adapter to connect to your TV. Try using AirPlay instead if you have a compatible TV or streaming box.

Can I watch content on my Android Device?

Yes, you can watch content using Chrome on Android 6.0 or later.

Can I Chromecast?

You can cast to a 3rd generation or newer Chromecast stick.
To Chromecast from an Android phone or tablet:

  • Make sure your Chromecast devices is on the same Wi-fi network as your mobile device
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

To Chromecast from your computer:

  • Make sure you’re using Google Chrome as your browser
  • After the video is playing, tap the “Cast” icon in the bottom right corner of the video player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

 Can I AirPlay to my AppleTV?

You can AirPlay from most browsers if you have an AirPlay compatible TVs or streaming boxes by selecting the AirPlay button in the bottom right-hand side of the player. If the icon doesn’t appear, unfortunately casting is not supported on your device.

  • Compatible Smart TV include select Samsung, LG, Sony and VIZIO models
  • Compatible streaming boxes include AppleTV Gen4 and above, and select Roku HD streaming devices running the most up-to-date software.

Can I use the web browser built into my TV?

Maybe. Unfortunately many built-in Smart TVs web browsers don’t support protected content playback. If you get a black screen or error message, it’s likely that your TV is not compatible. Try another method to get the video onto your TV.

Can I connect my computer with a cable to watch on my TV?

You can directly connect your laptop or computer using an HDMI cable, by following these steps:

  • Make sure your computer is close enough to your TV for the HDMI cable to reach.
  • Connect one end of the HDMI cable into your computer.
  • Plug the other end of the cable into an available HDMI port on the TV. Take note of the HDMI input number.
  • Using the TV’s remote control, set the TV to the HDMI input that matches the port you connected the cable to.
  • If your computer’s display does not automatically appear on your television screen, you may need to have the computer manually detect the display:
  • Windows:Right-click on the desktop and select “Display Settings” > “Detect” > “Multiple displays”, and select “Duplicate these displays”), and click Apply.
  • Mac:Go to the Apple Menu and choose “System Preferences”. Choose “Displays”, and hold down the “Option” key to show the “Detect Displays” button. Click on “Detect Displays” while holding down the Option key.

What happens if I forget my password?

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

Why does video playback stall or not play smoothly?

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

I see a black screen when I’m trying to AirPlay on my TV

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button in the bottom right-hand side of the player.

I see a black screen but can hear audio

If you have an external display or TV connect with an HDMI cable, try disconnecting it. If videos plays after it is disconnected, then unfortunately the display or cable doesn’t support encrypted video. Try another mothod.

Why do I see a black screen after the pre-roll if I am casting to Chromecast?

Some Chromecast versions cannot support transitions from one video to another. If this happens, turn off casting and re-start it once the film starts playing.

 

For further help, contact support@wbff.org